Cancellation & Refund Policy

Last updated: 23 July 2026

This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform. Humin provides health-care services — teleconsultations, care plans and diagnostics — which are not physical goods, so there is nothing to ship back and no return applies. Where you are entitled to money back, it is handled as a refund. Under this policy the following terms apply, and the exact policy for a booking is always shown to you at the time you book:

• Paid consultations: you may cancel up to a cut-off before the appointment start time (by default, 2 hours before — the exact cut-off is shown when you book) and receive a full refund. After that cut-off, the consultation can no longer be cancelled, as the practitioner’s time has been reserved for you. Rescheduling follows the same cut-off.
• Consultations included in a care plan: free to cancel any time before the consultation starts — you cancel it yourself on this website, from the consultation’s own page. The consultation credit is restored to your plan immediately and is visible under Care plans as soon as the cancellation goes through — there is no email to wait for and nothing to redeem. A returned credit stays valid for the remaining validity period of that plan; no separate expiry applies to it. Unused plan benefits expire at the end of the plan’s validity period.
• Care plans: once enrolled, a care plan is not cancelled on a self-service basis. If you believe a plan should be cancelled or refunded — for example, if it was purchased in error — please contact us and our team will review your request.
• If we cancel: if a practitioner or Humin cancels your consultation, you receive a full refund (or, for a plan consultation, the credit returns to your plan). A missed appointment (no-show) is not automatically refunded.
• How refunds reach you: approved refunds are made to your original payment method through our payment partner over UPI. UPI refunds are typically completed within about 5–7 business days, though the exact timing depends on your bank or UPI app. You can check the status of any refund on this website under Profile → Payments, against the payment it belongs to. Where a tax invoice was issued, a corresponding credit note is raised for the refunded amount at the same time — a credit note is a tax document recording the reversal, not a voucher, so it carries no expiry and nothing needs to be redeemed.

Contact us

For any question about a cancellation or refund, message us on WhatsApp at +91 89190 78820 or email care@humin.in. Time: Monday – Friday (9:00 – 18:00).